How do the scores get calculated based on the answers to the survey questions?
Are these on a 0 to 10 scale?
How can there be negative scores?
These are some of the most common questions we get so here's a little primer on the scores and scales:
All of Clarity Wave's questions are scored on a 6-point scale. We do this to prevent any "neutral" answers which happens on a 5-point Likert scale where "3" is neither positive nor negative.
So, how do these 6 scores translate into numbers?
So, why are there negative numbers?
Well, think about the last time you took an Uber or Lyft and the car smelled horrible, the driver was rude and you got to your appointment late because he was a terrible driver.
When it comes time to rate the driver, you wish you could "take" away stars. Giving them one-star seems like you're being generous.
The same thing happens on Clarity Wave.
When you are giving the company or a person the lowest possible score, there is a visceral reaction inside of you. Something is making you go all the way to the left of the scale and give them the biggest "red circle" possible.
Thus, a couple of these do take away points.